Shipping policy

Last updated: 4/19/26

At Retrove, every order is handled with care and intention. We aim to get your products to you as quickly and reliably as possible.

Processing Time

Most orders are processed within 2–4 business days after purchase. During product drops, launches, or high order volume, processing times may extend slightly.

You will receive a confirmation email once your order has been processed and shipped.

Shipping Times

Shipping times vary based on your location and selected shipping method:

Domestic (U.S.): 3–7 business days after shipment
International: 7–21 business days after shipment

Please note that these are estimates and delays can occasionally occur due to carrier issues or customs processing (for international orders).

Tracking

Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

Pre-Orders / Made-to-Order Items

If an item is marked as pre-order or made-to-order, additional production time will be noted on the product page. These items ship once production is complete.

Shipping Issues

If your package is delayed, lost, or marked as delivered but not received, please contact us at:

Support@Retrove.com

We’ll work with the carrier to resolve the issue as quickly as possible.

Incorrect Address

Please double-check your shipping information at checkout. Retrove is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.