Refund policy

Last updated: 4/19/26

At Retrove, we take pride in the quality of our products. Every item is inspected and packaged with care before it leaves us. Because of this, we handle returns and refunds carefully to keep things fair for both sides.

Returns

We accept returns on unused, uninstalled items in their original condition within 14 days of delivery.

To be eligible for a return:

Item must be unused and in original packaging
Proof of purchase is required
Item must not show signs of installation or wear

To start a return, contact us at:
support@retrove.com

Once your return is approved, we’ll provide instructions on where to send your item.

Non-Returnable Items

Certain items cannot be returned, including:

Custom or made-to-order products
Final sale items
Items that have been installed or used

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately at support@retrove.com with photos of the issue. We’ll make it right as quickly as possible.